Mac's Antique Auto Parts

Mac's Product Quality Audit

With 45,000 different parts in our inventory which are purchased from several hundred suppliers located around the world, maintaining high quality standards is a permanent and complicated challenge at Mac's. Our goal is to provide, at reasonable cost, parts which look and perform at least as well as the originals.

To assist us in our on-going quality effort, we are providing a form for you to report quality issues. You are an important part of the process and your input will make a difference.

We will investigate every reported quality problem but we will not contact you regarding this issue unless we need further clarification. If you need a response please send an e-mail to Mac's.

Items marked in red bold text are required.

First Name:

Last Name:

E-Mail Address:

Mac's Catalog Used:

Year of your car /truck::

Part Number:

Mac's Customer Number (if known):

Mac's Invoice Number:

Purchase Date:

Installation Date:

Vehical Identification Number (VIN):

General

Was the part correctly described in a catalog?

Yes

N/A

Was the part correctly described on the website?

Yes

N/A

Was the part correctly described by a salesman?

Yes

N/A

Was the part packaged in a proper manner?

Yes

N/A

Installation

Was the part or kit complete?

Yes

Did it fit as expected?

Yes

Did it fit but require some modification?

Yes

Did it require instructions but have none?

Yes

Did it have instructions but they were incomplete/unclear?

Yes

Function

Did the part work?

Yes

Did it work but not as expected?

Yes

Did it work but not the same way as the original?

Yes

Did it fail in service?

Yes

Originality

Did the part differ from the original in appearance?

Yes

Was the part's appearance as expected?

Yes

Did the part differ from the original in function?

Yes

Did the part differ from the original in quality?

Yes

Appearance

Was the finish damaged?

Yes

Was the finish peeling off?

Yes

Was the finish pitted?

Yes

Did the components of the part look cheap?

Yes

Did the part look out of place because it is a retro-fit?

Yes

Comments/Explanation

OR