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MAC's Frequently Asked Questions



BACKORDERS


Q. My part is on backorder and it's been the 2-3 weeks the invoice stated, when will it be in?
A. We try to process all of our backorders in 2-3 weeks or sooner. Unfortunately, as production times can vary, it may take a little longer for us to receive your backordered part(s) from some vendors. We will make every effort to inform you of potential extended delays when you place your order.

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CATALOGS


You can always get our latest catalogs by going to our catalog ordering page.

Q. How long will it take for me to get the catalog I ordered?
A. Most of our customers receive their catalog in about 10 days.

Q. Can I get a catalog?
A. You can order a catalog online through this website. If you are within the US, we ship them for free in about 10 days. If you are outside the US.

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DAMAGED ITEMS


There is more information about returning items on our returns policy page.

Q. I received my package today and something is damaged what do I do?
A. Please call our toll free number and speak to one of our Customer Service Representatives or send an e-mail to customerservice@macsauto.com. We will advise you of the proper actions that will be taken.

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DISCOUNTS


Parts with discounted pricing are available on our sale items page.

Q. Can I have a discount?
A. We have monthly specials, sign up for emails to receive our special offers here.

Q. I was trying to use an e-coupon/promo code. Does my discount show on my screen when completing my Internet order?
A. Yes, and also the discount will show on the copy of the invoice that is e-mailed to you when your order ships.

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GLASS


Q. I am someone who lives outside the U.S. and I would like to order some glass. Can you get it to me safely?
A. We're sorry. We do not ship glass outside of the contiguous U.S. because of the increased risk that it could arrive broken.

Q. I ordered tinted glass and I want to return it.
A. We're sorry, tinted glass in non-returnable.

Q. Is the glass you use safety glass?
A. Yes it is.

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INTERNET ORDERS


Q. How long does it take to get an Internet confirmation when placing an order?
A. Your order confirmation should be delivered to your e-mail almost instantly. If you don't get one, then it most likely means your order didn't go through. A tracking message will also be e-mailed after the order is shipped.

Q. On your website I see a column when looking up parts that is titled STOCK. Does that mean that the part is in stock in your warehouse?
A. No, that column means that it is a normal stocked item for us, it doesn't mean that we do have it currently in stock.

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LOCATION & HOURS OF OPERATION


More information is available on our Store Hours And Map page.

Q. Where are you located?
A. We are about 20 minutes East of Niagara Falls, NY and about 20 minutes north of Buffalo, NY.

Q. What are your business hours?
A. Showroom - Monday through Friday, 8:00 am to 5:30 pm and Saturday Showroom - 8:00 am to 12:30 pm.
     Phone - Monday through Thursday, 8:00 am to 9:00 pm - Friday, 8:00 am to 8:00 pm - Saturday, 9:00 am to 5:00 pm
     You can place orders online 24 hours a dat, 7 days a week.

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MISCELLANEOUS


Q. My catalog shows a different price than what you charged me.
A. All prices in the catalog are subject to change without notice. We try to keep our prices as low as possible, but price changes can, still happen.

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PARTS QUESTIONS


Q. Do you sell used parts?
A. Sorry, we don't carry any used parts.

Q. Do you have LTD parts?
A. LTD will be the same as a Full size ford.

Q. I have a 1949 Ford but all I see for the part I want are for the years 1950-1952. Will it work on my 1949?
A. No, it won't. We research all of our parts to determine their correct application. There must be something different with your year car that prevents this part from fitting.

Q. But I think this part will work. Can't you send it to me?
A. We can send you the part, but it will be noted on your order that we advised you it wouldn't work. You will be responsible for the cost of return shipping, along with a possible restocking fee, should you wish to return the part. NOTE: The part is not returnable if it has been damaged or altered in any way.

Q. What if I don't like the quality of a part?
A. If you don't like the quality, you may return the part to us for credit. Return forms come with each shipment or can be printed directly from our website.

Q. Are your parts Foreign or US made?
A. The vast majority of our parts are made in the U.S. We routinely inspect our parts in an effort to maintain the highest standard of quality. Regardless of where the part is manufactured, we want you to have the best.

Q. I see discontinued listed next to a part, can I backorder it?
A. If a part has been discontinued, that means the manufacturer is no longer making it and we currently don't have any other source for the part.

Q. I have a core and now I want to return it for credit, what do I do?
A. Fill out the yellow return form and include a copy of the invoice, if possible. Put the core, form, and copy of the invoice inside the box and ship them back to us.

Q. My invoice says an item is being drop shipped. If a part is coming direct from the manufacturer do I get charged for shipping on that also?
A. Yes, just as you would have been charged for the weight if it had been in the box shipped from MAC's with the rest of your parts.

Q. How long will it take to get this part direct from the manufacturer?
A. Drop ship items normally take about 2-3 weeks, however, delivery speed may vary depending on the manufacturer.

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PAYMENT QUESTIONS


Q. Can I have an Open Account?
A. We currently don't offer that as a payment option.

Q. I have a Gift Certificate here to use on an order what do I do?
A. You will need to send the gift certificate in with your order. We do not accept faxed copies or photocopies of gift certificates.

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RETURNS


There is more information about returning items on our returns policy page.

Q. How do I return a core?
A. Please ship your core to: MAC's Antique Auto Parts, 6150 Donner Road, Lockport NY 14094 - attn: Cores Dept. Be sure to include as much customer information as you can, because this will ensure we can properly credit you when we receive your core.

Q. I returned parts and I want to know when I will receive my credit?
A. Allow up to 3 weeks from date of shipment for processing refunds and exchanges.

Q. How do I return an item?
A. Fill out the yellow return form that came in the packing slip on your box and include a copy of the invoice in the box with your return. The address for where to return the item(s) is on the form.

Q. I bought this part longer than 30 days ago, but I don't like it and I want to return it, can I still?
A. Yes, but you may be charged a 25% restocking fee. Please be advised that returns are not accepted after 60 days.

Q. Can I return a special order item?
A. Unfortunately special order items (for example car covers or floor mats ordered with a logo) are non-refundable and cannot be returned.

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SHIPPING


You can find out more about how we ship items by checking out our shipping policy page.

Q. Exactly how much is the shipping going to be on my order?
A. We can't give you an exact shipping amount because all of our shipping charges are based on the final weight and size of the package. The amount of shipping on your Internet order is an estimate based on the dollar value of the parts ordered. Actual shipping may be less or more depending on the total weight of the items.

Q. Can my order ship today?
A. As long as we have the parts you want in stock, we usually can ship the same day when requested. There is a $3.50 rush "Out Today" fee that will be added on to your order to provide this service. If ordering after 12:00 PM EST, it is most likely your order won't ship out until the following day. When ordering online, please include a note in the special instructions box stating you want your order to ship the same day.

Q. How fast can I get my order?
A. As long as all your parts are in stock and the parts you ordered are able to go by air, we can ship your order out by Next Day Air UPS. You will receive it in one day. This is the fastest but the most expensive way to ship. Regular shipping gets parts to our customers usually in 3-7 business days, depending on your location. NOTE: Any order that comes in after 12:00 PM EST into the phone room will not leave until the following day.

Q. If my order left by US Mail how long should I wait for the package before I get worried?
A. MAC's delivery speed can vary for a variety of reasons, please wait a couple of weeks before calling us.

Q. How do you ship your parcels?
A. Domestic - We ship mostly by UPS but if you have a small order we can ship that by US Mail. Large items will be shipped by truck.
Canada: We ship by either US Mail or UPS.
International: We ship by US Mail, UPS, or I-parcel.

Q. When will I receive my package?
A. If shipped by UPS, it takes approximately 5-6 business days to the arrive on the west coast, 4-5 for the mountain regions, 3-4 for the central and southern states, and 1-2 for the upper east coast.

Q. What is the cheapest way to ship?
A. Depending on the weight, US Mail is usually the least expensive, but it is also slower and non-traceable.

Q. Why do you charge a second shipping charge on backorder items when it's not my fault they are on backorder?
A. We charge by weight of parcels leaving. Since the backordered parts weren't in the original shipment, you were not charged for the weight at that time.

Q. When will my parts ship from your company?
A. In stock items usually ship within 24 hours.

Q. What if UPS comes and I'm not home?
A. In most cases UPS will leave the package at your door. If you live in an area where there have been problems, then they will leave you a note saying they tried to deliver your package. They will make 3 delivery attempts.

Q. Can I have my package shipped to a different address?
A. Yes, we can ship your package anywhere you like.

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SPECIALS


Q. Do you have any specials that you run?
A. We do have monthly specials. If your e-mail address is on file, you will receive an e-mail at the end of every month informing you what the special is going to be for the following month. We also offer specials over the phone when you call in to place an order, and we now have specials that appear on our website. By clicking on the specials button, you will be able to see everything that is on sale for the month.

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TECHNICAL QUESTIONS


Q. I left a message with your technical staff and they haven't called me back, when can I expect to hear from them?
A. Our technical staff answers calls and e-mails in the order of which they were received. Every effort is made to provide you with a timely and accurate response.

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