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Cookie & Javascript Help

If you are experiencing issues such as the shopping cart not remembering the items being placed in it, item quantities not being updated, etc. please make sure that cookies are enabled and Javascript is turned on. Instructions to Clear Cookies are listed here as well. Our site was designed with these web technologies in mind, and if they are not enabled, the site will not work properly.

How to Turn On Cookies:

To enable cookies, follow the instructions below for the browser version you are using. If you are using a browser that is different from the ones listed, please check the Help documents (normally available in the Help menu) on how to set cookies. Earlier browser versions may work similarly.

If you are using an older browser, we highly recommend that you upgrade it, since many speed, stability and security enhancements have been added to the newest versions which will make your internet experience much safer and better.

Microsoft Internet Explorer 8.0

  1. Open the 'Tools' menu.
  2. Select "Internet Options" menu item.
  3. Click on the 'Privacy' tab - you can then adjust the slider to block or allow various categories of cookie. We recommend that the slider be set to Medium or Low.
  4. Alternatively by clicking 'Advanced...' you can exercise finer control over the browser's behavior, choosing whether to accept, block, or prompt for cookies originating either on the website you are visiting (first party cookies) or originating from websites other than the one you are visiting (third party cookies, typically used by banner advertisements hosted on an advertiser's website).

Firefox 7

  1. Open the 'Tools' menu.
  2. Choose the 'Options...' menu item.
  3. In the box that appears, click on the 'Privacy' tab (it has the image of a mask above it).
  4. In the section labeled 'Firefox will:' choose 'Use custom settings for history' from the dropdown box.
  5. Make sure the checkbox next to the option labeled 'Accept cookies from sites' is selected.
  6. You can also use the 'Exceptions' button to override the settings for specific websites.
  7. To exit the box, click the 'OK' button to save any changes that were made.

Google Chrome 11.0

  1. Open the 'Customize and control' menu (click the wrench icon).
  2. Choose the 'Options' menu item.
  3. Click the 'Under the Hood' option on the left.
  4. In the 'Privacy' section, click on the 'Content settings...' button.
  5. In the 'Cookies' section, make sure the option 'Allow local data to be set' is selected.
  6. You can also use the 'Manage Exceptions' button (if required) to set cookie usage for specific websites.
  7. To exit the Options screen, close the 'Options - Basics' tab up in the tab bar.

Apple Safari 5.0

  1. Open the 'Settings' menu (click the gear icon).
  2. Choose the 'Preferences...' menu item.
  3. In the box that appears, click the 'Security' tab (it had the padlock icon above it).
  4. In the section labeled 'Accept Cookies', make sure either the 'Always' or 'Only from sites I visit' option is checked.



How to Clear Cookies


To Clear Cookies in Internet Explorer:

  1. Click on Tools > Internet Options
  2. On the General tab, in the Browsing History section click the Delete... button
  3. Check Cookies and click the Delete button
  4. For a selective deletion process: Click on Settings > View Files then select and delete the cookies you wish to

To Clear Cookies in Firefox:

  1. Click on Tools > Options
  2. Click on the Privacy tab
  3. Click 'remove individual cookies'
  4. To delete all cookies, click the Remove All Cookies button
  5. For a selective deletion process: select cookies you wish to delete and click the Remove Cookies button

To Clear Cookies in Safari:

  1. Start at the menu labeled Safari
  2. Click on Preferences
  3. Click on the Privacy tab
  4. Under Cookies and Other Website data, select the Details button
  5. To delete all cookies, click the Remove All button
  6. For a selective deletion process: select cookies you wish to delete and click the Remove button

To Clear Cookies in Chrome:

  1. Click on the Tools button
  2. Click on Tools > Clear Browsing Data...
  3. Click on the Clear Browsing Data button
  4. Check 'Delete Cookies and Other Site and Plug-In Data'
  5. Select a timeframe that you want to delete
  6. Click on the Clear Browsing Data button



How to Turn On Javascript:

To enable Javascript, follow the instructions below for the browser version you are using. If you are using a browser that is different from the ones listed, please check the Help documents (normally available in the Help menu) on how to set Javascript.

If you are using an older browser, we highly recommend that you upgrade it, since many speed, stability and security enhancements have been added to the newest versions which will make your internet experience much safer and better.

If your web browser has JavaScript turned off you will see the message below at the top of your screen/monitor.

Internet Explorer 8.0

  1. Select 'Tools' from the top menu.
  2. Choose 'Internet Options'.
  3. Click on the 'Security' tab.
  4. Click the button labeled 'Custom Level'.
  5. Scroll down until you see section labled 'Scripting'.
  6. For the option 'Active Scripting', select 'Enable' and click OK.

Mozilla Firefox 4

  1. Select 'Tools' from the top menu.
  2. Choose the 'Options...' menu item.
  3. Click on the 'Content' tab.
  4. Make sure the checkbox next to 'Enable JavaScript' is checked and click OK to exit.

Google Chrome 11.0

  1. Open the 'Customize and control' menu (click the wrench icon).
  2. Choose the 'Options' menu item.
  3. Click the 'Under the Hood' option on the left.
  4. In the 'Privacy' section, click on the 'Content settings...' button.
  5. In the 'Javascript' section, make sure the option 'Allow all sites to run JavaScript (recommended)' is selected.
  6. To exit the Options screen, close the 'Options - Basics' tab up in the tab bar.

Apple Safari 5.0

  1. Open the 'Settings' menu (click the gear icon).
  2. Choose the 'Preferences...' menu item.
  3. In the box that appears, click the 'Security' tab (it had the padlock icon above it).
  4. In the section labeled 'Web Content' make sure the checkbox next to 'Enable JavaScript' is selected.
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